Politique d’expédition

Order Processing
All orders are processed within 1–3 business days. During peak seasons or high-volume periods, processing may take an additional 1–2 business days. You will receive a confirmation email when your order has shipped.

 

Shipping & Pickup Policy
Please ensure the correct delivery or pickup option is selected during checkout. Once an order has been placed, the selected delivery method cannot be changed or modified.

If pickup option is selected, customers will be notified once their order is ready for pickup.

 

Shipping Rates & Delivery Times
Shipping rates are calculated at checkout. Standard Shipping is 2-8 Business days. 

We offer local pickup and/or local delivery in Orleans.
Pickup instructions or delivery details will be provided after checkout.

Incorrect or Undeliverable Addresses
Please ensure your shipping information is correct at checkout. If a package is returned due to an incorrect or incomplete address, the customer is responsible for additional reshipping fees.

 

Lost, Delayed, or Stolen Packages
We are not responsible for packages lost, delayed, or stolen after they have been handed to the carrier. If your package is delayed or missing, please contact the carrier directly using your tracking number. We will assist when possible.

 

Damaged Orders
If your order arrives damaged, please contact us within 48 hours with photos of the item and packaging. We will work with you to resolve the issue as quickly as possible.

 

Questions
If you have any questions about shipping, fell free to reach out: merchifyit@gmail.com